Customer Service & Parts
Get the best out of your truck and keep it running.
The decision to purchase a Mercedes-Benz Truck is a decision in favour of safety and quality. Every day your Mercedes-Benz Truck gives everything for you, that is why it's vitally important to keep it in check with Mercedes-Benz Customer Service & Parts. This is the quality your Mercedes-Benz Truck deserves.
Services
With our extensive Dealer Network, we strive to offer you quality Customer Service & Support, to keep your business moving.
Warranty
Purchasing a Mercedes-Benz Truck is associated amongst other things with sheer quality, reliability, safety and comfort. In order to ensure that you enjoy many carefree kilometres with your Truck, you need to ensure that your Truck is maintained in a proper way and according to recommended manufacturer specifications.
Warranty — Care-free Driving
Because your new Mercedes-Benz truck is one of the most advanced trucks on the market today, we will go to great lengths to provide an equally superior warranty to match your vehicle.
In any application, our trucks are working harder, more efficiently and more productively than ever. In turn, we at Mercedes-Benz Trucks have to ensure that our warranties continue to keep pace by meeting our customers' expectations. For these reasons alone, Mercedes-Benz Truck warranties really do go further. Under our cover, your truck is safe and secure.
You have the added assurance that all work under warranty will be carried out by qualified technicians using Mercedes-Benz Genuine Parts. To ensure you enjoy many carefree kilometres with your Truck, it must be maintained correctly and according to recommended manufacturer specifications. With Mercedes-Benz Warranty, this is guaranteed.
Service24h
Day or night, we are there when you need us, with our extensive Dealer Network, we offer round-the-clock support to keep your business moving.
Daimler Truck Service 24H — Roadside Assistance
Be it a breakdown or an accident, Mercedes-Benz is here to help. We are there when you need us, with our extensive Dealer Network, we offer round-the-clock support to keep your business moving. A call to the free hotline on 00800 577 77777 / +27 12 272 0800 is all it takes.
Need Urgent Assistance?
How it works
On receiving a call for roadside assistance, our Customer Assistance Centre (CAC) record all of the details on their breakdown management system and search for the most appropriate Daimler Truck Service 24H Technician to attend. All of our Daimler Truck Service 24H support vehicles are fitted with GPS trackers which allows the location of each vehicle to be displayed on the CAC's mapping system.
Once the appropriate Technician has been identified, the CAC notify them that there is a breakdown for them to attend. The Technician can access all of the breakdown details via their smartphone, standard issue for our Daimler Truck Service 24H Technicians, which they then use to accept the case and provide an estimated time of arrival (ETA).
The CAC receive the ETA as a real-time update on their breakdown management system and relay this to the customer. The Technician continues to provide real-time updates to the CAC via their smartphone until the vehicle is back on the road.
All new Mercedes-Benz Trucks receive cover for roadside assistance and/or recovery for the first year should the vehicle be stranded roadside and/or cannot be started and this has been caused by a technical defect that is covered under warranty.
Parts
Always insist on Mercedes-Benz Trucks Genuine Parts. Your truck deserves to be fitted with Parts of exceptional quality, approved safety and outstanding reliability. Mercedes-Benz Genuine Parts are essential for the future of your Truck and your business.
Genuine Remanufactured Parts
Mercedes-Benz Trucks Genuine Remanufactured Parts cut costs without skimping on quality. In a thorough careful manufacturing process, each part is remanufactured, checked and tested in accordance with strict Mercedes-Benz standards. The result is, genuine quality at an affordable price.
Genuine Remanufactured Parts
Genuine quality comes at a price.
Genuine quality comes at an affordable price. You are not forced to choose between price and quality when your Mercedes-Benz Truck with high mileage needs replacement parts. Mercedes-Benz Genuine Remanufactured Parts cut costs without skimping on quality. In a thorough careful manufacturing process, each part is remanufactured, checked and tested in accordance with strict Mercedes-Benz standards. We pass the savings achieved from raw materials and energy on to our customers as a price advantage. The result is a wide range of Genuine Remanufactured Parts just for you.
Genuine Parts & Accessories
With Mercedes-Benz Trucks Genuine Parts you benefit from more than one hundred years' manufacturing experience in vehicle and parts construction. Thanks to exceptional quality, approved safety and outstanding reliability, these parts are a compelling proposition. With extreme durability and an outstanding price/performance ratio, our Genuine Parts are particularly cost-effective.With Mercedes-Benz Trucks Genuine Parts you benefit from more than one hundred years' manufacturing experience.
Genuine Parts & Accessories
Providing for the future of your Mercedes-Benz Truck
Make sure your Mercedes-Benz remains a Genuine Mercedes-Benz. With Mercedes-Benz Trucks Genuine Parts you benefit from more than one hundred years' manufacturing experience in vehicle and parts construction. Thanks to exceptional quality, approved safety and outstanding reliability, these parts are a compelling proposition. With extreme durability and an outstanding price/performance ratio, our Genuine Parts are particularly cost-effective.
Precisely defined manufacturer's specifications plus comprehensive checks and tests guarantee that each and every Mercedes-Benz Trucks Genuine Part more than meets our highest quality standards and is always state of the art. Mercedes-Benz Trucks Genuine Parts can be recognised by their unique hologram packaging.
A lot can happen in 24 months. We say drive on. With so much uncertainty about the road ahead you can look forward to 24 months of worry-free driving. That's because we're the first to offer our customers a standard 24-month, unlimited mileage warranty on all Mercedes-Benz Trucks Genuine Parts fitted in our workshop.
Mercedes-Benz Lubricants
Mercedes-Benz Trucks genuine engine oil is specially developed and optimally matched for Mercedes-Benz engines. The high-performance additives used ensure optimum viscosity and ideal flow characteristics even in extreme temperatures.
Mercedes-Benz Lubricants
Who better to buy oil from than the experts that built your engine?
Our MB oil products are specially blended to achieve the best quality product for our engines and transmissions. The designers' detailed knowledge for Mercedes-Benz Truck engines and transmissions is factored into the production procedure, resulting in an oil that completely meets and exceeds all requirements of a Mercedes-Benz Truck. Our oil performs other important tasks too, such as the cooling of heat-stressed parts and corrosion protection, all working together to ensure that our customers' vehicles get the best out of our oil.
TruckParts
TruckParts are fit for purpose & Trustworthy, with a distinct differentian from Genuine Parts. TruckParts are tailor-made, high-quality replacement parts for the classic model series of Mercedes-Benz Actros, Axor or Atego. These parts have been rigorously tested and approved according to strict Mercedes-Benz standards. TruckParts - The Right Fit.
TruckParts
Quality Replacement Parts for Maximum Safety.
Transport professionals know that reliability is the ultimate asset. This is why vehicles need regular maintenance and worn parts need to be replaced timeously - especially if your older Mercedes-Benz truck has already been in service for several years. TruckParts offers Mercedes-Benz Trucks quality and have been developed specifically for your older Mercedes-Benz truck. These parts have been tested and approved according to strict Mercedes-Benz Trucks standards.
For you, this means that you can rely 100% on the trusted Mercedes-Benz Trucks high safety standards.